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1. Europcar - Lille
· 124 reviews
Gare Lille Europe, Bd de Turin, 59777 Lille, France
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Tristyn Martens: BEWARE!!! SCAM!!! My partner and I travelled to Lille Airport Europcar specifically for a Fiat 500 which I paid in full for and was not there when we arrived at fault of the dealer - we were forced to either pay âŹ50 Euro to cancel our booking, which would have left us stranded at Lille airport or pay an additional âŹ280 to hire a vehicle 2 classes above what I booked⊠I called customer service who assured me that I would get a refund for the amount, I just had to pay and wait.2 weeks later, I received an email saying that because I willing paid for the upgrade therefore I am not eligible for a refund. I will be taking this further as I have a recording. BOOKER BEWARE!!Edit: *I canât reply to the below reply - I have recordings of both your staff at the desk and over the phone saying europcar was at fault and I would be refunded. I have emailed you and not heard back. Itâs pretty easy to do a refund - not sure why I need to email you AGAIN.
Laurent ReureEkium: Acceuil trĂšs sympathique. Bon Ă©change. DĂ©classement cette fois ci. Bien. Bon choix
sahrina chl: Excellente expĂ©rience , jamais déçue par vos services ! Investissement ecoute , disponibilitĂ© et avec une convivialitĂ© juste top. Merci Ă Ludwig et Monique ainsi qu'Ă toute l'Ă©quipe ! Changez rien vous ĂȘtes topissimo đđđđđđđđđđđđ
Stéphane PAUX: Agence dans la gare Lille Europe
S3 NWO: Une Ă©quipe au Top !
NathanaĂ«l Pruvot: Facturer des frais dâessence supplĂ©mentaires alors que je nâai pas encore rendu la voiture⊠Quelle honte !!!!
A AL: J'en suis pas Ă ma premiĂšre rĂ©servation et je suis plutĂŽt satisfait.La restitution du vĂ©hicule a Ă©tĂ© trĂšs rapide sur le parking contrairement Ă mon expĂ©rience prĂ©cĂ©dente ou j'ai dĂ» aller Ă l'agence. La prise du vĂ©hicule pourrait ĂȘtre un peu plus rapide.Rien Ă dire sur l'Ă©tat du vĂ©hicule.
Claude Parodi: La prise en charge et la restitution du vĂ©hicule câest trĂšs bien passĂ©. La personne chargĂ©e de lâaccueil Ă©tait agrĂ©able et compĂ©tente.
françois redaouia: PrélÚvement abusif sans explication. Impossible de les appeler... incroyable
LIN Yueh: There is no car but we were informed about that. The service was nice and it doesn't charge anything at all afterwards.
CIRZETT: Got good service by the people at this location. Then prices for renting cars is high, but probably not worse than at all the others...
Lucas Vanderosieren: celle ci câest annulĂ© et nous nous retrouvons sans rien. Nous avons prendre un voiture. Une semaine avant notre dĂ©part ( le temps de europcar trouve lâerreur
Jean-Marc MILLIOT: Aucune explication à la prise de la voiture , personnel qui semble blasé quand on lui signale tout ça .. aprÚs avoir contacté le service client, et fourni des photos, aucune remise commerciale, juste un bon de "surclassement" pour la prochaine fois...(Translated by Google
Arnaud Oncina: Top notch service!
Nayra Benga: deplorable customer service no platform in france all its relocation.Advisors are rude and raise their voices to impress.I am billed for a rental that I, if already paid, is debited from my account.No return of deposit after 7 calls today to customer service.A complaint was filed today for abuse of trust and I also seized the dgcrf which we are used to with the practice of Europe because.Good luck because I work in a court.
Brigitte Micallef: Company is not honest. They want to charge for non-existent objects of the rented vehicle.
Makuku Desire: The problem at the level of restitution.Also nothing proves that the tank is full at the time of taking the car.They are not available to give all the necessary information.The car that we show you at the time of online rental, we give you something else.Not good
Nico Lemo: To flee & avoid absolutely. A more than horrible experience with Europcar. Never rent from this agency! They make you pay additional costs by debiting you without warning and impossible to have the slightest explanation or complaint because the telephone server is going around in circles. Deplorable experience! Avoid if you don't want to be charged various costs such as gasoline when you put it on or imaginary scratch, or others...
Anne Gey: A very bad experience when returning the keys. No one in the parking lot... At the agency, I had to wait for the agents to finish with the customers who were in front of me because they refused to take the key.I lost 20 minutes and afterwards I suffered derogatory comments pointing out to me that I was badly educated and other inepsis. Incredibly rude and in front of other customers and my children. To flee...
wob bamb: Too expensive for my budget
Charly GIRAUD: Agency not found! The star is just for the person who received the vehicle and who kindly showed me my way to Flandre and for his kindness in telling me to run! No indication regarding vehicle return. I had not taken the vehicle in this agency and first time in Lille. You have to ask the taxis for directions because you don't have to pass three times in front! Once in the parking lot, it's not clearly marked either. But it is uun minimum unlike the outside.
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Car rental agency
2. Thrifty - Lille europe tgv rr - Lille
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· 1 reviews
1 Pl. de la Gare, 59777 Lille, France
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bls txi: This is incredibly hard to find and if you don't know that Thrifty and Hertz are associated companies you'll never find the parking spots as they are only labeled for Hertz advice about this would have been greatly recommended and appreciated ahead of time
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Car rental agency
3. Enterprise Rent-A-Car - Gare de Lille-Flandres - Lille
· 178 reviews
Face Au Casino Barriere, 238 Pont de Flandres, 59777 Lille, France
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CĂ©line Delommez: Rental car reserved on April 7 for June 5! So I arrive on 05/06 to tell me that the agency has no car and is not trying to help you or anything!!Supposedly warned the day before!! If I had been warned, I would not have moved on the day in question!!Unacceptable! 6 behind a counter and ignore you completely, limit small smiles in the corner of mockery and let you manage and the height, no explanation and no excuse!!!I do not recommend!Bunch of incompetents!
vanessa boussekey: Fast and professional service. With extra kindness.I recommend.
Ludovic Morin: Very bad experience, impossible to reach the lille europe agency... once the person is on the line to report that the train would arrive after the agency closes, no arrangement possible to leave the key in astation shop!!!! Not very accommodating... unable to make the slightest decision, I am still waiting for the call from his manager... surely more in a hurry to entice than to arrange the client!!!!
Rice House: This location is awesome! The staff are very knowledgeable, experts even. And the service was great!ALSO NOTE: As I have noticed other reviews about their terrible experience renting Electric EV cars. I see where you are coming from! The ELECTROMAPS app will save you!I am not sure why, but there were very few charging stations that would take my money! The first charging station I encountered was a "Carrefour Energies" fast charger in front of a Carrefour store. Everything went smooth as expected, took my credit card which had the chip and the touchless feature, no app needed!Then the issue of finding a charger became HARD! I went to Bruges, parked in their touristy parking garage with beautiful green chargers are lined up... but OMG! It didn't like my card! I then tried to sign up for the app and the app didn't like my card! I then figured that I'd find another charger close by (at the train station) and everything would be rainbows and unicorns, but OMG, the other charging stations didn't want my money and using the app I was directed to didn't help either!That is when my local resource, Adrien, saved the day! We downloaded the ELECTROMAPS app and whoola! It verified my credit card straight away, and THEN everything was actually rainbows and unicorns!! I was able to charge the car quickly and painlessly for the rest of of the trip! Just make sure you find the fast charging stations. The non-fast chargers suck!
Poké Squid: Pleasant welcome good service
Kinay: vehicle with insurance,Quick, simple, efficient.Pleasant personal, clean vehicle.R.A.S, I recommend
luca Miceli: . 30e par jour super !La rĂ©alitĂ© est toute autre, on mâa annoncĂ© 224 euros de frais de jeune conducteur au moment de rĂ©cupĂ©rer la voiture, soit plus cher que la location de voiture en elle-mĂȘme. Jâexplique Ă la collaboratrice que câest la premiĂšre fois quâon me demande de payer des frais de jeune conducteur car je voyage souvent pour le travaSa rĂ©ponse on responsable me dit que câest informatique et quâone peut rien faire, et si vous nâĂȘtes pas content, vous nâavez quâĂ refaire le trajet Ă lâagence pour faire part du mĂ©contentement Ă son directeur.Personnellement dĂšs quâun client nâest pas satisfait je vais moi-mĂȘme le voir pour trouver une solution adĂ©quate et Ă©viter quâil se sente lĂ©sĂ©.Au total quasiment 440 euros la location de la 107 essence pour Ă peine 200 km effectuĂ©. Lâentreprise devait me rappeler pour avoir le fin mot de lâhistoire, malheureusement je lâai appris sur le compte bancaire.Plus jamais, ni personnellement, ni dans le cadre de mon activitĂ© ne fera plus jamais appel Ă cette agence.Je ferai Ă©galement le nĂ©cessaire auprĂšs de mon rĂ©seau pour que personne de mon entourage fasse appel de nouveau Ă cette agence.(Translated by Google
Jean Michel Legrin: Friendly, helpful and available staff
Abdelkader Saddiki: I recommend this company, a big thank you to Haykel for his professionalism
Michel LESAINT: An excellent welcome. Speed ââand efficiency in procedures and formalities. No complaints. It was perfect ! I recommend this agency to everyone!
Lucie Delion: I do not agree at all with the opinions, my insurance found me this car loan agency while mine was repaired, having less than 2 years of license and less than 21 years old my mother had to vouch, so we went to get the loan car yesterday, we were extremely well received by a young woman with dreads! She explained everything to us, was very smiling.I recommend 100%
MANUEL GOMEZ: Very dissatisfied with this agency. Car that does not correspond to the rented category. Everything started well, however, since 2 days before I was called, I insisted on the importance of the rented category, I was told no problem to finally find myself with a car too small to make a long trip with 5 adults on the road. inside. The only answer is that we gave you what we got. In addition, the refueling is not done, so-called gas station strike, a strike that ended more than 2 months ago. So I have to pay 3/8 of the gas for my car like in the low-cost agencies on the beachâŠ
Damien Lemaire: Reservation of a vehicle by my insurance for tomorrow! They just called me to tell me that there is no more availability! Mouthful! Surely to rent more expensive during the SNCF strike! I advise against !
Francesco Savini: Ho avuto un piccolo problema e il loro servizio assistenza non esiste.
Laurie Scarwell: , j'ai le droit Ă un: "votre tĂȘte me revient , mais si votre tĂȘte ne m'Ă©tait pas revenu, j'aurai pu ne pas accepter votre permis, sachez le".Propos pas trĂšs pro, mais bon, passons..Parlons de "l'empreinte bancaire" de 250⏠demandĂ©e lors de la loc du vĂ©hicule dans le cadre d'une voiture de remplacement prise en charge par mon assurance.. (montant non prĂ©cisĂ© en amont
Clement Costacurta: 1 star but deserves 0 stars.A disgrace to the Enterprise group.I have been renting 1 car every week for 2 years and generally at your place, I only have a neo bank blue card and now I am being refused the rental while all the other agencies in France take these blue cards from me.Well, you've lost a loyal customer.Goodbye business.
BĂ©atrice OGER - HIRT: GOOD
Chris Nicki: jourPersonnel aimable, la ou cela se gùte c'est pour l'état de lieux, réalisé au 4iÚme sous sol d'un parking avec comme éclairage un téléphone ... voiture de 30mkm dons avec multiples défauts, mais tous signalés et OK. Sauf qu'a l'arrivée sur l'agence de LabÚge (31) un défaut pourtant signalé ne passe pas leur rÚgle de contrÎle, au bilan 1500⏠de franchise prélevé le lendemain matin. Nous avons déposé une réclamation sans réponse depuis le 15 Août 2022 et ouvert un dossier litige avec notre assurance qui réclame la facture de réparation ... réparation toujours pas effectué au 28 Septembre ... donc pas de remboursement possible !!! Arnaque soigneusement étudiée OU pas de chance ?? Messieurs de la Direction nous attendons vos réponses.
Camille Leroy: Voiture trouvĂ©e rapidement via notre assurance, super accueil sur place, tout est fait pour nous faciliter la vie je recommandeđđ»
HervĂ©: Tb mĂȘme si faut traverser la route... oups trĂšs pro et la nana Ă dĂ©couvrir je vous conseille
Carina: Solution trouvée rapidement pour un véhicule un dimanche soir via notre assurance.Un chauffeur trÚs sympathique est venu nous chercher pour aller à l'agence l'agence de lille et à la restitution pour rentrer chez nous.Les démarches sont simples.Le véhicule était propre et désinfecté.
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Car rental agency
4. Thrifty Car Rental - Lille
· 5 reviews
Gare de LIlle Europe, 59777 Lille, France
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5. Europcar Lille Flandres Gare - Lille
· 36 reviews
33 Rue de Tournai, 59800 Lille, France
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Frédéric (bocacciolife): Never seen...My wife is going to pick up a vehicle that smells of ''beu'' not being present when they were received, I contact them the following Monday, they tell me we're sorry, I'm going to report your dismay... I'm waiting always their return.In short, if you can AVOID it.I won't take your apologies from my point of view, I think you had time for the rental.
islam farouk: North African cousins ââI do not recommend it!Definitely an agency to avoid
Julia Ossena: j'avais prévu mon séjour trÚs précisément pour éviter tout stress et toute attente pour les petits.J'avais réservé une voiture pour 9h30 et j'avais fait toutes les démarches par internet (enregistrement du permis etc
donraf niniere: (Translated by Google
Emilie Gauthier: Place that accepts rentals via expedia but does not assume the customer. Unpleasant and haughty, not legit, because even if we did not call to warn of the delay, we were in time written black on white in the reservation. no gesture proposed to find an equitable solution. The lady just wanted to finish at 4 p.m. Pfff.. Fortunately expedia who reimbursed us thanks to them for their honesty.
Hafid: Charged 15euro after refueling well.To avoid!!
Paix dans le monde: mais nous avions un enterrement à 14h... si elle avait respecté ses horaires on aurait été trÚs ennuyé...du coup 2* pour elle mais le service Europcar laisse vraiment à désirer...brindisi une attente interminable et une voiture pleine de pokes indiquée comme neuve ! Ici des horaires de bureau dans une gare aux portes de l'Europe et non de la cambrousse !!!! Réveillez vous et écoutez les avis de vos clients !!!! Le monsieur qui nous a remis les clefs était aussi serviable que sa collÚgue...heureusement que l'enseigne a du personnel devoué car qu'est ce que ce serait !!!! Merci à tous les deux. VDB(Translated by Google
Peter Kidd: Convenient location within the railway station, and quite easy to find the location of the actual cars in the adjacent parking garage, but very poor directions provided for the return of cars.
Denys Anne: To absolutely avoid the worst welcome I received in a rental agencyI met bad times personifiedIt was clear that this counter agent did not want to give us our vehicle on the pretext that we had made the reservation on the internet.In addition to lacking education, she showed great incompetence.This employee talked to us with full mouth throughout our interview and we ended up going to the Avis competitors who were great!
Jimmy Flaw: Unprepared car, room. Do not take into account leaving the car keys for an arrival outside opening hours. Result âŹ200 hotel to pay out of pocket. Lack of communication in the agency and of transparency with the principals. To flee
Anthony Toews: Very friendly staff. They helped us with everything we needed. The place was Central and easy to access. I recommend this place highly.
Magali Frappart: Good welcome and good advice and no bad surprises...
mami maria: Very simple. Don't go around like me you can access it from the train station
HENNEQUET Marion: 3 stars, friendly and patient staff.Clean vehicle. On the other hand, very unhappy to have been charged 78 euro full for 334 km carried out with FTO buyout. In addition, take 35 euro application fee for a report while many other rental companies only take 15 euro!! In short, I put the average well but can do better.
Yuri Carvalho: Well satisfied. Everything was as expected. They are rigorous with the rules and conditions of rental but are also very organized. They refunded the deposit the next day, really efficient!
Sdelmatti: Very nice !
Vincent Bouchaudon: 21/11/2018 - Miss your train because "exceptionally" closed from 1:30 p.m. to 2:30 p.m. when it is indicated open without interruption. "But sir, you had to put the well-hidden key box in the key box"... I was not warned that there was a key box... in short, no excuse, no empathy...
Laurent: Very good reception, professional staff and with their complete coverage we are safe from worries except the PV but as with your personal car you have to be careful!!!I recommend.
Guillaume Carton: Very courteous and professional welcome.
David Farreaux: Very warm welcome, the staff is very friendly and helpful.
Kami: you wish to receive a report after your rental? you can go there with your eyes closed. you will receive one without expecting it even if your contract states that you were no longer the contract holder at the time of the violation!europcar's reaction? no pay and shut up is the watchword of the company. in short, make the choice to take another rental company or you will regret it bitterly! I warned you!
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Car rental agency
6. Thrifty - Lille
· 2 reviews
59000 Lille, France
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7. Sixt Lille - Lille
· 313 reviews
1 place François Mitterrand, 59000 Lille, France
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8. Hertz - Lille Flandres Rr Stn - Lille
· 33 reviews
33 Rue de Tournai, 59000 Lille, France
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islam farouk: Not recommended
Sofiane Kharbech: Billing error, error on vehicle return, very rude lady on the phone. I think it's still too much to have one star, to avoid absolutely.
Perrine Binauld: THIEVES! AVOID ABSOLUTELY - THIEVES! AVOID AT ALL COSTSThis agency is taking advantage of Covid19 to make its customers bear the cost of their disorganization and stealing their money by charging for unjustified additional rental days. Deplorable customer service, in bad faith and with unprecedented slowness.This agency is taking advantage of the covid 19 situation to make their customers pay for the agency's disorganization and steal money from customers. Worst customer service I have ever encountered in my life and extremely dishonest.
Achim L: âłïžEXCELLENT 2 RENT A CAR TO DISCOVER THE ENTIRE AWESOME LANDSCAPE A LA CĂTE NICE A MARSEILLEâłïžLYONâłïžLILLEâłïž
Antoine Florin: Despite a friendly welcome, I advise you first to take a full tour of your vehicle.Indeed, a number of already existing scratches were not noted on the contract.Secondly, do not hesitate to keep proof of the day the vehicle was returned.A week after returning the vehicle, I was pleasantly surprised to see an amount of âŹ120 deducted from my account, followed the next day by a bogus invoice, justifying a vehicle which would have been returned 4 days later, even though that we were no longer in the region, and that they had a document dated the date of return, which we also had in copy.Customer service takes 15 days to respond to you. To date, we are still waiting for an answer, and a refund!
Madeleine Berardet: Very, very good I will come back
Jak W: Impression of going back 20 years in terms of service... nothing to do with Hertz in other countries/cities... totally incompetent staff. Really surprising...
jean marie krauth: TrĂšs bon accueil, un peu long question saisie
Melis: Ils sont d'une lenteur inimaginable. J'ai rendu la clĂ© dans la boĂźte aux lettres car ils Ă©taient fermĂ©s Ă 17 !! 4 jours plus tard, j'attends toujours ma facture pour pouvoir me faire rembourser auprĂšs de mon employeur. Lorsqu'on les appelle, ils sont dĂ©bordĂ©s et ne peuvent pas nous renseigner car il n'y a qu'une personne Ă l'agence pour tout gĂ©rer. Et mĂȘme en leur envoyant des mails, ils ne rĂ©pondent pas. Ils sont les moins chers mais je comprends maintenant pourquoi on dit qu'il ne faut jamais prendre le produit le moins cher quand on a le choix !! Choisissez une agence un peu plus sĂ©rieuse et qui ne prend pas ses client pour des vaches Ă lait.
benoit vampouille: Accueil et choix des voitures
Florian Leonardi: Une honte !!!Si la station Lille Flandre est un boulet pour Hertz, qu'ils la ferment plutÎt que de prendre les utilisateurs en otage de leur incompétence.Retour en station fermée (mercredi 17h00, normal), clés déposées dans la boßte. Oubli d'un porte-document + clé USB dans la voiture, retour à la station le jeudi matin 10h00 pour les récupérer, station fermée à nouveau, appel chez Hertz Lille Europe "Nous vérifions dans le véhicule et revenons vers vous". Aucun appel aprÚs 48h, par contre la prolongation de contrat envoyée à ma société, ça ils ont su le faire ces guignols, alors que la voiture est rendue depuis 48h ...Je mets 1 étoile parce que l'option "procéder au nettoyage par le vide" n'existe malheureusement pas.
David âmercedesâ Bidon: Superbe
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Car rental agency
9. Hertz Lille Railways station - Lille
· 157 reviews
1 Bd de Leeds, 59777 Lille, France
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Damien Giraud: ATTENTION !!!C'est triste, de se rabaisser à laisser des avis comme cela, mais oui, louer dans cette agence est une arnaque. Déjà 15⏠de plus cher que le devis WEB une fois devant le comptoir (alors que nous avions préréservé) et surtout une facture finale augmentée de 80⏠... alors que nous avions fait le plein avant de rendre la voiture (ticket donné à l'agence)...Par ailleurs, l'intérieur de la voiture était sale, et les indications pour trouver les voitures insuffisantes, dans un parking mal fait.Un mois aprÚs la locations, devinez quoi ? Rien est réglé malgré les remontés et les échanges.
Paul Sterckeman: Nul
yasmine azaoun: Je dĂ©conseille fortement ! Pour manque de professionnalisme et dâarnaque Ă la clientĂšle surtout ! Jâai rendu un vĂ©hicule louĂ© le 31 mai avec le mĂȘme niveau de carburant quâĂ la remise des clĂ©s ! Le dĂ©bile derriĂšre le comptoir nâa pas jugĂ© utile de regarder dans la sacoche de restitution du vĂ©hicule que jâavais mis du carburant mais quâil nây avait pas de reçu ( chose signalĂ©e Ă lâagent hertz dans le parking lors de la vĂ©rification du vĂ©hicule et la restitution des clĂ©s ) il a donc dĂ©bitĂ© 150 ⏠frais de carburant et de dĂ©placement ! Lorsque jâai eu la cheffe dâagence au tĂ©lĂ©phone cette derniĂšre mâa assurĂ© quâil sâagissait dâune erreur informatique mais en lisant les commentaires je dĂ©couvre que lâarnaque est une pratique courante chez Hertz, elle mâa Ă©galement communiquĂ© les dĂ©lais pour le remboursement qui selon elle ne prenait pas plus de 4 Ă 5 jours nous sommes Ă plus de 26 jours et je nâai toujours rien ! Comme les mails et les appels ne rĂšglent pas le problĂšme je vais venir camper dans votre agence je vous promets que je ne partirai pas de lâas bas sans mon argent ! Vous avez mal choisi la personne Ă arnaquer !
Jasmin Aza: ATTENTION Ă FUIR ABSOLUMENTEn lisant les avis nĂ©gatifs je comprends mieux le fonctionnement de cette boĂźte, moi qui croyais que câĂ©tait vraiment un dysfonctionnement informatique il sâavĂšre que lâarnaque Ă la clientĂšle est une pratique courante chez hertz ! Jâai rendu le vĂ©hicule louer avec le mĂȘme niveau de carburant quâĂ la remise du vĂ©hicule, 2 personnes au parking ont bien vĂ©rifier et noter que tout Ă©tĂ© ok, seul hic il nây avait pas de ticket de paiement du gasoil, indisponible Ă la pompe Ă essence ! le con qui a gĂ©rĂ© le dossier nâa pas jugĂ© utile de lire les commentaires de son collĂšgue Ă qui jâai rendu les clĂ©s il a de ce fait facturĂ© 150 euros de carburant ! Au tĂ©lĂ©phone la chef dâagence me promet un remboursement dans les 5 jours Ă venir , nous sommes Ă presque 1 mois toujours rien ! Je vous promets de venir camper dans votre agence dĂšs demain matin je ne partirai pas sans mon remboursement !
Jean-Louis Lopez: Parfait
Isabelle Véricel: Merci à François d'avoir géré notre location de voiture réservée au départ avec "Rentalcars".Permis du conducteur principal oublié...un peu compliqué pour joindre la plateforme de location, heureusement François a vraiment été plus que "top".
Rich Youth: Absolute crook
Letal Chance: Bonjour,Location du 26 au 29 mai 2023 GARE SNCF LILLE EUROPE.L escroqurie semble ĂȘtre une pratique courante chez hertz.Location d une voiture Opel crossland 9900km, essence, trois jours 124 euros , agence LILLE EUROPE GARE SNCF.Retour voiture, nous n avons eu aucun souci accidents , remis l essence un peu au dessus de ce que le conseiller nous avait dit au moment de la prise du vehicule.Personne pour faire la visite de la voiture au moment de la restitution Ă 10h00 du mat.Pourtant un gars avec un tee-shirt hertz etait prĂ©sent; sĂ»rement lĂ pour faire l antivol...Ce jour le 30 mai 2023, nous recevons un mail datĂ© du 29 mai 15h00, surprise...une facture de 235 euros pour un impact sur la portiĂšre droite et la remise Ă niveau de l essence.Je vais sĂ»rement porter le problĂšme devant les services de repression des fraudes.Nous savons que nous avons rendue cette voiture dans le mĂȘme Ă©tat que celui dans lequel nous l avons eu.Une enseigne Ă fuir, malhonnĂȘtes, escrocs.Afin de m assurer que l information circule , il est possible que vous voyez ce post sir plusieurs sites.Cordialement.
Clement Popieul: Un service aprÚs vente déplorable. Vous devez payer une amende ? Parfait ! Hertz vous fait payer le double. Raison ? Aucune juste vous prendre votre argent
Victoria Marcant: Des arnaqueurs! Fuyez !!
Franck Lesueur: Accueil et disponibilité malgré l'heure tardive.Au top.
Margaux Marcant: Si je pouvais mettre 0, je lâaurai fait. Agence de location qui arnaque les gens sans scrupule et qui en plus leur parle de maniĂšre hautaine au tĂ©lĂ©phone quand ils appellent pour demander des renseignements. Ils vous prĂ©lĂšvent des frais pour x ou y raison, sans mĂȘme que vous le sachiez. Fuyez cette agence, ils nâont aucune morale et sont profondĂ©ment mauvais
Murat Uyar: Jâavais vraiment des craintes Ă lâidĂ©e de rĂ©server un vĂ©hicule chez HERTZ aprĂšs tous les avis nĂ©gatifs. NĂ©anmoins la bienveillance et le professionnalisme de Francois (le vendeur conseiller) mâa assez rĂ©confortĂ© et cela a marchĂ©.Ne vous arrĂȘtez pas aux avis nĂ©gatives, tenter votre propre expĂ©rience! TrĂšs peu de personne mettent dâavis positif quand il se doitâŠEncore merci Ă Francois !
Pierre Simon: Ne passer pas par eux ce sont des voleurs. Ils vous ajoutent des frais de dommages sans raison...ils ont raison on est en pleine crise économique.Je compte appeler une association de défense des consommateurs.
Alexandre Huat: Accueil client améliorable
Jerome Guisneuf: Une vrai arnaque à la cautionC est bien répandu chez les loueur de voiture je viens dans faire l amer expérienceJ ai loué une voiture qui était dans un état rayure ,impact etcEt lors de la restitution il trouve toujours un petit détail pour prendre une partie de la cautionJe déconseille hertz gare lilleeurope
Nathan GuĂ©rin: Jamais vu un accueil aussi dĂ©plorableĂa fait 3h quâon attend une voiture et aucun geste commercialFermez la boutique
Antoine Rolland: Accueil déplorable
Damien RICHARD: Expérience déplorable, c'est devenu une habitude :1) Tentative d'escroquerie à l'état du véhicule au retourRappel : PRENEZ DES PHOTOS DETAILLES DU VEHICULE, Y COMPRIS COMPTEUR KILOMETRIQUE, A LA PRISE DE POSSESSION2) Véhicule pris en charge avec la jauge en dessous du 1/1, niveau complété au retour, mais facturation d'1,5 l de SP95 à 4,2 ⏠le litre par HertzA nouveau : Fuyez ce prestataire sans scrupules
yandi simon: A éviter ! Voiture avec un problÚme de jauge de carburant. Mais on nous assure que le plein est fait. Quand vous faites le plein, le systÚme de remplissage bloque immédiatement. Nous mettons difficilement 5 litres (pour 65 km effectué). Nous signalons le problÚme à l'arrivée. La facture finale grimpe de 60⏠pour des frais de carburant ! Merci beaucoup...Mà J : aprÚs publication de l'avis et réclamation sur le site Hertz, un remboursement a été fait.
Frederic VAN STEIRTEGHEM -BTWIN VILLAGE LILLE-: Arnaque totale, dont je ne suis pas la seule victime (collegues qui ont eu la meme chose). Hertz n'a personne pour receptionner le vehicule lors du retour du vehicule. Donc on depose les clefs dans la boite, ou a l'agence de la gare Lille Europe. La personne a l'accueil ne peut pas non plus receptionner le vehicule.J'ai fait le tour du vehicule, j'ai fait des photos. Et pourtant, Hertz me reclame des frais liees a un coup de clef (griffe) sur le dessus du capot avant. Hertz profite du fait d'avoir deja debite les frais sur mon compte bancaire, et malgre mes reclamations, Hertz se cache derriere le contrat, sans admettre un manque dans la reception du vehicule. Je vais paratger mon experience au plus grand nombre !!! Quelle arnaque...
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10. Hertz - Avia Lomme - Lomme
· 30 reviews
293 Av. de Dunkerque Lomme, 59160 Lille, France
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11. Hertz - St Andre Lez Lille - 17 Rue du General Leclerc - Saint-André-lez-Lille
· 2 reviews
17 Rue du Général Leclerc, 59350 Saint-André-lez-Lille, France
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12. Enterprise Location de voiture - AĂ©roport de Lille - Fretin
· 30 reviews
Lille Airport, 59810 Lesquin, France
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Electric vehicle charging station
13. New Motion Charging Station - Lille
92 Rue de Gand, 59800 Lille, France
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14. Thrifty Car Rental - Fretin
Airport De Lille Lesquin, 59810 Lille, France
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15. NISSAN LOMME - Nyxo by autosphere - Lomme
· 360 reviews
8 Rue Lavoisier Lomme, 59160 Lille, France
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16. ADA LOCATION - MARQUETTE / LA MADELEINE - Marquette-lez-Lille
· 40 reviews
16 bis Rue du Général Leclerc, 59520 Marquette-lez-Lille, France
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17. Europcar Lille Aeroport - Fretin
· 165 reviews
Lille Airport, 59810 Lesquin, France
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18. Sixt location de voiture et utilitaire - Marcq-en-BarĆul
· 392 reviews
67 Av. de Flandre, 59700 Marcq-en-BarĆul, France
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